At The Cart Spot, customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help. Please read our return and refund policy below.

🔁 Returns

We accept returns under the following conditions:

• The item must be returned within 7 days of delivery.

• The product must be unused, undamaged, and in its original packaging.

• A proof of purchase (order number or receipt) is required.

• Returns are only accepted for products that are damaged, defective, or incorrect.

📦 Non-returnable items include:

• Items marked as final sale

• Personal care or hygiene products

• Customized or made-to-order items

💸 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–7 business days.

• Refunds will be issued through the original payment method or as store credit, based on your preference.

🔄 Exchanges

If you received a defective or incorrect item, we’re happy to offer a free replacement. Please contact us within 48 hours of delivery with a photo of the item and your order number.

🚚 Return Shipping

• Return shipping costs are the customer’s responsibility unless the item was received damaged, defective, or incorrect.

• We recommend using a trackable shipping service to avoid any issues.

📞 Need Help?

To initiate a return, or for any assistance, please contact our support team:

📧 Email: thecartspot75@gmail.com
📞 Phone: 0336 4469068